Traineeship Level 2

Customer Service

If you would love to work in a customer facing role, a Customer Service Traineeship will help you develop the skills you need to succeed.

Study towards a Level 2 BTEC Award in Customer Service and learn how to meet customer needs, resolve conflict, manage yourself and take the initiative for your own learning and development.

Your Level 2 qualification will be coupled with employability skills training and a high-quality work experience placement, so that you can to progress on to further education, an Apprenticeship or a job.




In person with online support

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What to expect from Skills Training UK

Energising and well-structured lessons, in small groups.

Individual support and mentoring to help you achieve your goals.

Access to our virtual learning environment for on-demand videos and materials to reinforce learning.

Extra support with English and Maths if you need it.

What does a learner need to do?

Attend regular classes either in-person or online.

Allow time for project work and study each week.

Talk to your training for support and guidance if you need more support.

Bring a positive attitude to class and any work experience to make sure you get the most from the opportunity.

Course Content

Learn a range of skills including:

  • How to Deliver High-Quality Customer Service
  • Personal Effectiveness in a Customer Service Environment
  • Communication in a Customer Service Environment
  • Communicating with Customers Effectively
  • Handling Customer Conflict and Challenge
  • Managing Personal Effectiveness


There are no qualification requirements for the course. If you need support in English and Maths, this can be included in your Traineeship.


Level 2 BTEC Award in Customer Service


The qualification will be awarded to learners who successfully achieve the required units.

Thank you for believing in me Chantelle, don’t think I would have the confidence to put myself out there without your help.

Gabrielle Savvides

See what you can achieve.
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