Apprenticeship Standard

Operations / Departmental Manager Level 5

Operational or Departmental Managers are responsible for creating and delivering operational plans, managing projects, leading and managing teams, managing change or resources.

Key responsibilities of Operations Departmental Managers often include supporting and managing team members, managing projects, planning and monitoring workloads and resources, resolving problems and more.

Operations Departmental Managers work across all industries.

Typical Job Roles: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers



Apprenticeship Duration

Approx 2.5 Years

Training method

Blended classroom & online

Casestudy overlay
What to expect from Skills Training UK
  • Course content customized for your organisation and its goals.
  • Support from a dedicated trainer who will support with learning, skill competency and developing evidence for assessment.
  • Individual support and mentoring to make every apprenticeship a success.
  • Access to our virtual learning environment with virtual classes, on-demand videos and tasks to reinforce learning.
What does an employer need to do?
  • provide the learner with the opportunity to take part in work and projects which to produce a portfolio of evidence required for Apprenticeship assessment and completion.
  • Take part in progress reviews at regular intervals.
  • Have some involvement in the project(s) being undertaken.
  • Allow the apprentice an agreed amount of classroom time.

What is included in the Standard?


  • Operational management – understand approaches and models and business development tools
  • Continuous improvement techniques
  • Business planning including sales and marketing, setting targets and monitoring performance.
  • How to initiate and manage change
  • Data security and management
  • Business finance – budgets and forecasting
  • Leading people – leadership styles, motivating supporting and mentoring.
  • Managing people – performance management techniques
  • Building relationships – influencing, networking, collaboration
  • Personal effectiveness – self awareness, self management and decision-making

Skills and Practical Application

  • Operational management – input into strategic planning
  • Project management – plan, organise and manage resources
  • Set KPIs and monitor performance
  • Supporting development through coaching and mentoring
  • Communicate vison and goals, support change management
  • Manage talent and performance
  • Building relationships with trust
  • Effective influencing and negotiation skills
  • Communication
  • Self-awareness and management
  • Undertakes critical analysis and evaluation
  • Uses effective problem-solving techniques


  • Takes Responsibility – developing resilience and accountability, as well as determination when managing difficult situations.
  • Inclusive – being open, approachable and able to build trust with others. Seeks views of others and values diversity.
  • Agile – developing as a flexible, creative, innovative and enterprising manager, positive and adaptable and open to new ways of working.
  • Professionalism – being fair, consistent, impartial, open, honest and operating within organisational values.

Eligibility criteria

For Operations Departmental Manager Level 5 the individual employer will decide whether an employee is suitable for the programme.

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the End Point Assessment

Qualifications and professional recognition

Level 4 competency.

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership and Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI.

End Point Assessment

To successfully complete the apprenticeship, the learner needs to pass an independent End Point Assessment which consists of three distinct assessment methods:

Assessment Method Area Assessed
Multiple Choice Exam Knowledge
Project portfolio – collection Knowledge, skills and behaviours
Work based project, presentation with Q&A Knowledge, skills and behaviours
Structured interview to review learner knowledge and competence Knowledge, skills and behaviours
Emily Davis - Kent County Council

“The Apprenticeship has increased my confidence in managing projects. I’ve started to gain a broad understanding of the key theory underpinning leadership and management and am now applying it. I’m a lot more conscious of my thought processes and how I manage my work. The classroom sessions are spot on and are very interactive and engaging.”

Emily Davis, Departmental Manager Level 5 Apprentice, Kent County Council

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