Apprenticeship Standards

Business Administrator Level 3

Business administrators may work independently or as part of a team and key responsibilities will include developing, implementing, maintaining and improving administrative services.

With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.

The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.



Apprenticeship Duration

12 - 18 Months

Training method

Blended classroom & online

Casestudy overlay
What to expect from Skills Training UK
  • Course content customized for your organisation and its goals.
  • Support from a dedicated trainer who will support with learning, skill competency and developing evidence for assessment.
  • Individual support and mentoring to make every apprenticeship a success.
  • Access to our virtual learning environment with virtual classes, on-demand videos and tasks to reinforce learning.
What does an employer need to do?
  • provide the learner with the opportunity to take part in work and projects which to produce a portfolio of evidence required for Apprenticeship assessment and completion.
  • Take part in progress reviews at regular intervals.
  • Have some involvement in the project(s) being undertaken.
  • Allow the apprentice an agreed amount of classroom time.

What is included in the Standard


  • Understand organisational aims, purpose and vision
  • Value of their skills – understand how they fit within the team and organisation
  • Stakeholder management (internal and external)
  • Relevant regulation – data protection, health and safety, compliance.
  • Policies – of own organisation and the sector
  • Business fundamentals – change management, project management and finances
  • Processes – payments, data management
  • External environment factors – understanding of market forces, supply chain etc

Skills and Practical Application

  • IT – business communication, perform financial processes, edit databases
  • Record and document production – drafts documents, suggests process improvements, manages records and files.
  • Decision making
  • Interpersonal skills – build and manage relationships
  • Communications – demonstrate agility and confidence, adapting communication styles as necessary
  • Quality of work and problem solving
  • Planning and organization – takes responsibility and manages priorities
  • Project management – can scope, plan, monitor and report


  • Professionalism – behaves in a professional way. Acts as a role model, contributing to team cohesion and productivity – respectfully challenging inappropriate prevailing cultures.
  • Personal qualities – shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.
  • Managing performance – Takes responsibility for their own work and development, accepts feedback in a positive way, uses initiative and shows resilience.
  • Adaptablitiy – Is able to accept and deal with changing priorities related to both their own work and to the organisation.
  • Responsibility– developing resilience and accountability, as well as determination when managing difficult situations.

Eligibility criteria

Apprentices without level 2 English and Maths will need to achieve this level prior to taking the End Point Assessment.

Qualifications and professional recognition

Level 3 competency.

End Point Assessment

The End Point Assessment consists of three elements, all of which may be completed online:

  • Knowledge test
  • Portfolio -based interview
  • Project presentations

I feel I’ve benefited most from the IT training by learning new functions in Word and Excel and new programmes such as Publisher that are saving me time. The training has been a real confidence boost for me and I know I am much more capable and productive now.

Sharon Langstone, Youngman Group

See what you can achieve.
Request a call back from our friendly team.

    Please note: This form relates to employers and partnerships only - if you are a learner looking to obtain course information, please visit Courses for 16-18s, Traineeships for 16-24s, Courses for Adults 19+ or Apprenticeships for 16+.

    What course(s) are you interested in?

        YesWould you like to receive emails about future courses?


    Contact Us