Business Administrator Level 3

Knowledge

• Understand organisational aims, purpose and vision
• Value of their skills – understand how they fit within the team and organisation
• Stakeholder management (internal and external)
• Relevant regulation – data protection, health and safety, compliance.
• Policies – of own organisation and the sector
• Business fundamentals – change management, project management and finances
• Processes – payments, data management
• External environment factors – understanding of market forces, supply chain etc

Skills and Practical Application

• IT – business communication, perform financial processes, edit databases
• Record and document production – drafts documents, suggests process improvements, manages records and files.
• Decision making
• Interpersonal skills – build and manage relationships
• Communications – demonstrate agility and confidence, adapting communication styles as necessary
• Quality of work and problem solving
• Planning and organization – takes responsibility and manages priorities
• Project management – can scope, plan, monitor and report

Behaviours

• Professionalism – behaves in a professional way. Acts as a role model, contributing to team cohesion and productivity – respectfully challenging inappropriate prevailing cultures.
• Personal qualities – shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.
• Managing performance – Takes responsibility for their own work and development, accepts feedback in a positive way, uses initiative and shows resilience.
• Adaptablitiy – Is able to accept and deal with changing priorities related to both their own work and to the organisation.
• Responsibility– developing resilience and accountability, as well as determination when managing difficult situations.